FAQ

My email address has changed; how do I update this information?

If you had previously created a web account with us, log in and change your email address. Otherwise please register to create a new account with your new email address
How can I receive coupons and be made aware of upcoming specials and sales?

Register as a new customer and start taking advantage of our specials and coupons.
How do I unsubscribe from your mailing list?

You can unsubscribe from our mailing list by emailing us at shop@luxeunderlinens.store
Can I modify or cancel an order?

Our team works hard to ship your intimates as quickly as possible. That's why we can’t make any changes to your order once we've received it. Thanks for your understanding.
What about my privacy?

We are committed to protecting your privacy. We use the information we collect on the site to make shopping on this web site possible and to enhance your overall shopping experience. Click on this link to view our complete Privacy Policy.
How can I submit comments and suggestions?

You can send an email to shop@luxeunderlinens.store, or call us at 1.888.746.0090 – our Lingerie Experts are available to assist you 24 hours a day; 7 days a week. For questions about your order, our support team is also available24 hours a day; 7 days a week.
How can I track my order?

Once your order is shipped, you will be sent an email confirmation with your tracking number and a link to track your order.
I can't find my order confirmation email to check the status of my order. What should I do?

You can check the status of your order by emailing us at shop@luxeunderlinens.store. Please also check your SPAM or JUNK folder in your email account to see if the order confirmation email is there.
How can a lingerie expert help me?

Our certified Lingerie Experts are professionally trained to assess your concerns, find you the right size through a complimentary, personalized over-the-phone fitting and help point you to the perfect styles for your body and your life. Call us 24 hours a day; 7 days a week with any questions or concerns.
When will I be billed?

You will be charged for your order at time of purchase, unless a Buy Now Pay Later is used as the payment method. We typically ship in-stock items within 24 hours and shipping takes 2 to 3 business days, excluding holidays to be delivered.
How much do you charge for shipping?

We offer flat rate shipping at $4.99 within the United States. Orders over $100.00 will receive free shipping.
When will my order be shipped?

We usually ship in-stock items within 2-3 business days, excluding holidays. Select shipping methods ship the same day for in-stock orders placed by 1:00pm CT. There will be a processing period of 1-3 days prior to the order being shipped.
What is Luxe Underlinens' return policy?

We're confident that you will love what you’ve purchased! So for that reason, we only offer refunds and returns for defective items. If you receive a defective item, please return it within 15 days from purchase. Your credit card or account will be refunded. We only accept unworn/unwashed merchandise with tags. Please see our Return Policy for more information.
Who pays for return shipping?

If you receive a defective product, we are responsible for the return shipping. We will send you a prepaid label to print out and process your return. In the unlikely event that we inadvertently sent you incorrect merchandise, please notify us immediately at 1.866.746.0090 so that we can initiate a replacement. Your replacement items will ship free of charge.
How do I return using the customer returns process?

Contact us directly at 1-888-746-0090 and speak with our customer service team to initiate a return. Please ensure you enclose the correct item and apply the right shipping label when making a return. The correct item must be returned to receive a refund. Luxe Underlinens does not store items mistakenly sent to us and instead donates or recycles these items when appropriate and possible. If you accidentally sent the wrong item in your return parcel, please contact Customer Service as soon as possible. We cannot guarantee that your item will be found and returned, and no compensation is provided for incorrect items shipped back to us.
Is it safe to use my credit card on your site?

Yes, LuxeFragranceGiftSets.com takes the security of our customer's information very seriously! Our website is PCI-compliant, uses SSL technology, and encryption techniques to ensure it is safe and secure to shop in our site.
What are my payment options?

Online, we accept Visa, MasterCard, American Express, Discover, Apple Pay, Visa Checkout, Shop Pay, Google Pay, Amazon Pay and Afterpay. You can also place an order over the phone with Customer Service (888.746-0090, option 1) 24 hours a day; 7 days a week. If you require immediate attention, we recommend using the Chat feature that appears on our website.